MIABC Regional Day & Loss Control Inspection Workshop: Fort St. John and Nanaimo

Group Presentation

Join us for a day and half of education in an area near you! On the first afternoon, we will lead a practical workshop where we share our approach to inspections from a liability perspective. After our walkthrough, you will leave with ideas to integrate into your everyday routines. The next day, connect with regional colleagues at Regional Day. This classroom style format offers a chance to learn through lecture and engage through activity. It is designed to enhance your skills so that you can apply it to the work you do for your local government. 

Why Attend?

  • Gain practical, hands-on experience in risk identification during live inspections.
  • Learn from experienced MIABC staff and industry experts.
  • Network with local government colleagues from your region.
  • Enhance your risk management skills and apply them to your day-to-day operations.

Registration

Open to all levels of local government staff of MIABC Members, these events are FREE OF CHARGE. Travel expenses can be claimed through your local government’s Risk Management Grant account, provided sufficient funds are available.

Registration is on a first-come, first-served basis. For Fort St. John, registration closes Friday, September 27th. For Nanaimo, registration closes Friday, October 18th. If spots fill up, a waitlist option is available.

Fort St. John Registration

Register Now 

Nanaimo Registration

Register Now

Registration is on a first-come, first-served basis, with a waitlist option available.

Questions? Reach out to us at AskUsAnything@miabc.org 

 

On-Site Insight: Loss Control Inspection Workshop

Kick off your learning journey with a hands-on workshop focused on liability and property risk identification. Our team will guide participants through a live inspection of a local government property, showcasing real-world examples of common hazards and liability exposures. You'll leave with enhanced knowledge of how to conduct thorough and effective inspections, with actionable ideas to improve your existing processes.

Details for Fort St. John:

  • When: Tuesday, October 1, 2024, 1:00 PM - 3:00 PM
  • Location: Festival Plaza Park and Playground Spaces - 9523 100 St, Fort St. John (rain or shine)

Details for Nanaimo:

  • When: Tuesday, October 22, 2024, 1:00 PM - 3:00 PM
  • Location: Pipers Lagoon Park – 3600, Place Rd, Nanaimo  (rain or shine)

 

Regional Day 

Continue your educational experience with a full day of classroom-style learning during Regional Day. This interactive session is designed to provide a deeper understanding of risk management principles and their application in local government. Featuring expert presentations on insurance, claims, and frequently asked questions, the day also offers opportunities to connect with colleagues and engage in group activities.

Details for Fort St. John:

  • When: Wednesday, October 2, 2024, 9:00 AM - 4:00 PM
  • Location: Festival Plaza - 9523 100 St, Fort St. John

 

Details for Nanaimo:

  • When: Wednesday, October 23, 2024, 9:00 AM - 4:00 PM
  • Location: Beban Park Social Centre - 2300 Bowen Rd, Nanaimo, BC

Agenda

9:00am to 9:30amContinental Breakfast and Check In
9:30am to 10:00amWelcome and Introductions
10:00am to 12:00pm

Effective Communication Strategies for Frontline Staff

Discussions with the public who have been impacted by an incident or incurred a loss can be challenging. It is likely that they will misdirect their expressions of frustration at the employee on site who is simply caught at the wrong place at the wrong time.  Although it can be difficult not to take their behaviour personally and get defensive, there is a larger goal to keep in mind.

In this session, attendees will learn practical tips for dealing with the public in these tricky situations including:

  1. Acknowledging the incident without admitting fault
  2. Where to focus their attention (information gathering)
  3. How to manage the other party’s expectations appropriately
12:00pm to 1:00pmLunch and Networking
1:00pm to 3:00pm

Understanding Risk and Determining Risk Tolerance

Have you ever found yourself questioning what risk management entails and how you should approach it? Join us as we discuss risk management basics and demonstrate how the risk management process relates to your organization’s approach to risk, which includes determining risk tolerance for certain activities you undertake, as well as, how it factors into the relationship when you contract with others.

We want you to leave with a more holistic suite of considerations as well as some practical strategies and tools to implement that will allow your local government to have better control when confronted with a potentially "risky" situation.

3:00pm to 3:30pmAsk Us Anything – Risk Management Edition