Join us for Regional Day in Fort St. John! This full day education event offers an overview of the basic principles of risk management, along with presentations and workshops on topics such as insurance coverage, claims, and frequently asked questions. It is a unique opportunity to connect with colleagues from other local governments in your region and expand your risk intelligence.
Open to all levels of local government staff of MIABC Members, this event is FREE OF CHARGE. Travel expenses can be claimed through your local government’s Risk Management Grant account, provided sufficient funds are available.
Registration is on a first-come, first-served basis, with a waitlist option available.
Questions? Reach out to us at AskUsAnything@miabc.org
Agenda | |
| 9:00am to 9:30am | Continental Breakfast and Check In |
| 9:30am to 10:00am | Welcome and Introductions |
| 10:00am to 12:00pm | Effective Communication Strategies for Frontline Staff Discussions with the public who have been impacted by an incident or incurred a loss can be challenging. It is likely that they will misdirect their expressions of frustration at the employee on site who is simply caught at the wrong place at the wrong time. Although it can be difficult not to take their behaviour personally and get defensive, there is a larger goal to keep in mind. In this session, attendees will learn practical tips for dealing with the public in these tricky situations including:
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| 12:00pm to 1:00pm | Lunch and Networking |
| 1:00pm to 3:00pm | Understanding Risk and Determining Risk Tolerance Have you ever found yourself questioning what risk management entails and how you should approach it? Join us as we discuss risk management basics and demonstrate how the risk management process relates to your organization’s approach to risk, which includes determining risk tolerance for certain activities you undertake, as well as, how it factors into the relationship when you contract with others. |
| 3:00pm to 3:30pm | Ask Us Anything – Risk Management Edition |